All orders will be processed within 24 to 48 hours.
At Frankii we use Australia Post Registered Parcel Post which takes 1-3 business days within the express post network (Australian capital cities and major metro areas). In Regional areas outside the express post network it may take between 2-5 days.
If you have not received your purchased items within 5 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. Often its just a case of attempted delivery, however, due to you not having been home, it has been sent back to your local post office awaiting for collection.
Once your order has been carefully packed and posted you will receive an email with a tracking number that will enable you to track your parcel with Australia Post.
With Registered Post, if you are not home at the time of delivery you will be left a card and your parcel will be taken to your nearest Australia Post office.
All Australian orders are sent via Registered Post for $10, however when you spend over $100 it will be delivered FREE of charge. There is only one delivery price per order, not per item.
To make things easy, Frankii offers a flat delivery rate of $25 for standard international shipping.
Once again, International orders will be sent with Registered Australia Post.
Unfortunately we are unable to offer free postage for items over $100, for international postage.
Estimated international delivery time varies with location, however, will roughly be between 1-3 weeks for standard international, or 2-8 days for express international shipping.