PLEASE READ THE BELOW TERMS AND CONDITIONS CAREFULLY Frankii does not offer cash refunds or cover costs of return postage on items exchanged. We will happily offer a store credit which is valid for 6 months or exchange for another item within 2 weeks of purchase. If you have any further questions or queries, please email us at email@example.com and we will get back to you as soon as possible. For any returns, please contact us via email within 7 days of receiving your item. Your items will be carefully packaged before they are shipped to you and must be in the exact same condition on return. All garments must still have the swing tag attached in order to be returned. We do not mind you trying the goods on but please do not rip off the tags.
FAULTY GOODS... We happily provide refunds to goods that we deem to be faulty within two weeks of purchase. The goods will only be accepted if a receipt of purchase is sent with the item and the washing instructions have clearly been followed. We will happily accept a credit card statement as a receipt. Once we inspect the item and deem it faulty we will refund your credit card for the total amount of the purchase along with the cost of postage you originally paid. If the item has been worn or damaged then Frankii reserves the right to send the item back to you with no exchange or credit.
CHANGE OF MIND RETURNS... If you receive your item and decide you do not like the style anymore , we will happily will provide you with a credit note as long as the item has not been worn, washed and the swing tags are still attached. The credit note will be issued online to use for your next purchase and we will send you a personalised code to use at the checkout. The credit note will need to be used in one transaction and will only be available to use once. All credit notes are valid for 6 months. We will not REFUND if you decide you no longer like your item. NB international exchanges, delivery cost back to you will be at original shipping charge.
CHANGE OF SIZE RETURNS... If you receive your item and the sizing is wrong please notify us within 4 days and we will happily send you another size once your garment has been returned to us. If however, we do not have your size in stock we will be happy to exchange it for another item or issue you a credit note for the cost of the garment only. The cost for a returned item will be at the customers' expense as Frankii does not cover any postage costs for exchanges.
SALE ITEM RETURNS... We do not offer exchange or refund on sale items