Once your return has been delivered to our warehouse and processed through our returns department, we will issue you with a credit note via email which has no expiry date! You can use it at any time on our website, please note that the online credit unfortunately do not cover the postage costs due to system setup. We aim to process all returns the same day they are delivered to our HQ (please note our returns are delivered to our store first, then delivered by private courier the next business day to our HQ).
How to use your store credit:
1. Add item/s to your cart
3. Input your gift card code into the discount code section
(the website will not accept more than 1 code at once)
4. If your internal credit covers your total cart amount you can then place your order and proceed to the preferred shipping method and payment. If your total amount is more than your credit you will then need to also select Credit Card or PayPal to pay the remainder.
Please note that unfortunately your credit will not apply to the shipping costs. Due to the system set up your credit value isn't included in the total value therefor you may not qualify for the Free Shipping offer for orders over $100.
ANY QUESTIONS OR NEED STYLING ADVICE?
Email our customer service team at firstname.lastname@example.org
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